Earlier this week, RSM Australia the accounting firm presented to room full of GRC professionals on the topic of ‘The Power of Understanding Your Culture’.
This interactive session looked at:
culture plans; and
Presenters RSM Principal Jeremy Elan and Senior Consultant Danny Casey challenged attendees to take the concept of culture apart to examine how it might apply to their own organisations.
The event in brief
Elan and Casey invited attendees to examine the following topics:
That change management programs will have no impact if the foundation on which these programs have been built are compromised.
That culture is difficult to define, and is further complicated by the fact that businesses are accustomed to tackling tangible topics.
That culture goes to the core of day-to-day practices and impacts all areas of an organisations’ activity.
That, unsurprisingly, culture is influenced by many factors, traditions and socioeconomic variables.
That cognitive bias goes to the heart of how our brains make decisions that might not be necessarily rational, and that this type of bias tends to kick in when one is very busy.
Suggested solutions to tackle cognitive bias
Try to consider the wider perspective
Consider the factors brought into the decision-making
Use peer review
Using a detailed process of decision-making, including supporting documents.
It is essential to pay attention to ethical frameworks because, if it is implemented correctly:
It is the blueprint of the organisation.
It delivers clarity and consistency across all levels.
It creates a union between purpose, values and principles.
Be aware of ‘shadow values’ that live behind and inside the stated values, often in direct opposition to them.
Create a Cultural Plan. This will go to the heart of targeting opportunities to work closely with the board to refine the cultural blueprint of the organisation.
Actively manage the Cultural Plan, since building a strong and positive culture is not a ‘tick and flick’ exercise.